Our Lamb & Goat meat is USDA inspected, vacuum sealed for freshness then frozen, and shipped in insulated, reusable coolers with gel packs or dry ice. The shipping cost includes reusable, insulated container and coolants.
We will ship your order on Monday, Tuesday or occasionally on Wednesday to ensure delivery before the weekend. We use FedEx Express or FedEx Home delivery depending upon your location. Overnight delivery can be provided by request. Contact us for an estimate of the additional cost. Be aware it is usually not possible to ship your order the same day it is received. If you need priority service please call us and confirm.
You will receive FedEx tracking information and delivery updates directly from FedEx so be certain your email address and phone number is correctly entered. Some or all of FedEx shipping alerts may be directed to Outlook’s “clutter” or Gmails “promotional” box so check these locations if no information is received. Your order delivery is also facilitated by Periship specialists in shipping perishable products. If there is a delay or delivery issue a Periship representative will contact you by phone. We will also be contacted and will follow up if necessary.
If you have questions on your order or missing an item please contact us by the next business day or as soon as possible at [email protected] .
Shepherd Song Farm makes every attempt to ensure your product arrives in good condition. Your order leaves our facility at minus twenty degrees Fahrenheit, is packed in multiple layers of insulation with gel packs and or dry ice. Unforeseen weather conditions and holidays can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
Your product is vacuum sealed and frozen to preserve quality and to provide a wholesome product. Depending on the season and the amount ordered your products may arrive frozen, slightly thawed or chilled. As long as the meat is cool to the touch (42 degrees F or below) you may cook or refreeze with confidence.
Refrigerate or freeze your order upon arrival. Refrigerated vacuum sealed meat products will hold for 1 week if properly refrigerated at 34 degrees F or lower. Once the vacuum seal is opened use the product within two to three days. If you will freeze your product, set your freezer as cold as possible–preferably under zero degrees F for the best results. Up to six months is the standard storage time for frozen meats.
For best results thaw in the sealed packaging overnight in your refrigerator. Leaving the meat in the original packaging during thawing preserves the flavor and natural juices. The meat can also be thawed in the original packaging in cold water. Keep the water cold by changing every 30 minutes until the meat is thawed. We do not recommend using a microwave to defrost meat.
We offer Flat rate shipping of $34.95 to the continental U.S. The shipping cost includes the cost of reusable insulated container and coolants. We have sadly had to suspend our local delivery option due to COVID-19. We do not have a farm store so we do not sell direct from our farm due to Wisconsin State regulation requirements. All special cut requests go through our local USDA processor and there may be a scheduling delay and a set up charge.
A surcharge applies for non-continental customers located in remote areas. You will not be charged the additional fee until a representative calls to discuss your order with you.
We hand pick and pack each individual order to ensure that your products are received in optimal condition. Each package includes a re-usable insulated cooler, inner thermo liner, and leak proof thermo bag. It is shipped with dry ice and/or gel packs to maintain the appropriate temperature for your product(s) during shipping. All perishable products ship frozen and will arrive frozen, partially thawed or chilled under 42 degrees Fahrenheit.
If a cut has not been completely defrosted it can be placed in the freezer without any potential harm to quality. After a cut has been completely defrosted, we do not recommend re-freezing it. Defrosted products can be kept in the refrigerator and should be used in approximately 7 days in their original packaging. Do NOT refreeze ground lamb or sausage.